Technical Operation Support

Job Desc: - Act as first-level technical support for log investigation during operational incidents or error reports. - Escalate potential bugs or abnormal system behavior to the engineering/development team as needed. - Extract and organize data from logs to support operational needs. - Monitor and analyze system/application from various sources (e.g., Log, Datadog). Requirements: - Diploma 3 / Bachelor's Degree in Computer Science or equivalent - Having a minimum of 1 year of experience in TechOps, Software Development, System Administration, and Operations - Familiarity with financial transaction flows (e.g., inquiry & payment processing, balance checking, settlement). - Experience working with system logs, application logs, or monitoring tools (e.g., Datadog). - Ability to respond quickly and accurately during incidents or service disruptions. - Clear written and verbal communication, especially in documenting investigation steps and explaining technical findings to non technical stakeholders. - Able to work independently or collaboratively in a fast-paced and operationally critical environment. - Willing to be on-call or provide support outside of regular hours during high-impact incidents (if needed).

• Gaji kompetitif sesuai pengalaman dan pasar IT Indonesia
• Asuransi Kesehatan (BPJS Kesehatan & Ketenagakerjaan)
• Budget pengembangan profesional & sertifikasi IT
• Konsultasi karir dan matching aktif oleh konsultan ACE
• Proses rekrutmen 100% gratis untuk kandidat